Last Updated: March 10, 2026
If you have questions about Deep Practice Studio (the "App"), please contact us using the information below.
1. Contact
- Business Name: TOMOSHIBI LLC
- Contact Email Address: [email protected]
2. Types of Inquiries We Handle
You may contact us about topics such as:
- Bugs, display issues, and other malfunctions in the App
- Questions about the Pro plan, purchases, and restores
- Questions about sync, data storage, and file imports
- Reports of third-party content issues, rights infringement claims, and takedown requests
- Other questions regarding use of the App
3. Information to Include When Contacting Us
To help us investigate smoothly, please include as much of the following information as possible:
- The device you are using and its OS version
- The version of the App
- A description of the issue you are experiencing
- Steps to reproduce the issue
- Screenshots, if needed
For purchase or restore inquiries, we may also ask you to provide information visible in Apple's purchase management screens.
4. Response Time
We generally aim to respond within a few business days after reviewing your inquiry.
However, depending on the nature of the inquiry or current support volume, responses may take longer.
5. Information About Third-Party Content
The App is designed to organize YouTube URLs and PDF, image, video, and audio files imported by users as reference materials for practice.
- YouTube content is played only through embedded playback
- The App does not download, extract, or convert YouTube videos or audio
- Users are responsible for ensuring that they have the necessary rights to any files they import or URLs they enter
If you have a copyright, trademark, or other rights-related claim, or would like to request removal of content, please contact us using the contact information above.
6. Frequently Noted Topics
6.1 Where Data Is Stored
- On the Free plan, materials and logs are primarily stored on the device
- On the Pro plan, data may be synced using iCloud / CloudKit / iCloud Drive
6.2 Use of YouTube
- The App does not provide YouTube search, recommendations, rankings, or browsing features
- It allows users to reference specific video URLs or playlist URLs within their practice flow
6.3 Privacy and Terms
Please also review the separately published Privacy Policy and Terms of Use for information handling and conditions of use in the App.