Last Updated: April 16, 2026
If you have questions about PortShot (the "App"), please contact us using the information below.
1. Contact
- Business Name: TOMOSHIBI LLC
- Contact Email Address: [email protected]
2. Topics We Can Help With
You may contact us about topics such as:
- Connecting a USB-C external UVC camera and starting the live preview
- Photo capture, video recording, in-app saving, and playback in the library
- Free capture limits, PortShot Pro unlock, purchases, and restores
- Privacy, diagnostics, and feedback-related questions
- Other issues related to using the App
3. Information to Include
To help us investigate smoothly, please include as much of the following information as possible:
- Your iPad model and iPadOS version
- The version of PortShot
- The model of the connected camera, adapter, dock, or hub if relevant
- Which screen the issue happened on, such as Capture, Library, Media Detail, or Settings
- Steps to reproduce the issue
- Screenshots or screen recordings, if available
4. Before You Contact Us
If possible, please also check the following:
- The connected camera supports standard UVC over USB-C
- Camera permission is allowed, and microphone permission is allowed if you are recording video with audio
- The cable, adapter, or hub is still connected correctly
- If your question is about purchases, please try Apple's restore flow first
5. Feedback in the App
You can also open the in-app feedback form from Settings > Support > Send Feedback.
6. Response Time
We generally aim to respond within a few business days after reviewing your inquiry.
However, depending on the nature of the inquiry or current support volume, responses may take longer.