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Support

Last Updated: October 18, 2026

If you have questions about Cravault (the "App"), please contact us using the information below.

1. Contact

2. Types of Inquiries We Handle

You may contact us about topics such as:

  • Bugs, display issues, and other malfunctions in the App
  • Questions about the Pro plan, purchases, and restores
  • Questions about sync, data storage, and file imports
  • Reports of third-party content issues, rights infringement claims, and takedown requests
  • Other questions regarding use of the App

3. Information to Include When Contacting Us

To help us investigate smoothly, please include as much of the following information as possible:

  1. The device you are using and its OS version
  2. The version of the App
  3. A description of the issue you are experiencing
  4. Steps to reproduce the issue
  5. Screenshots, if needed

For purchase or restore inquiries, we may also ask you to provide information visible in Apple's purchase management screens.

4. Response Time

We generally aim to respond within a few business days after reviewing your inquiry.
However, depending on the nature of the inquiry or current support volume, responses may take longer.

5. Information About Third-Party Content

The App is designed to organize YouTube URLs and PDF, image, video, and audio files imported by users as content in a personal library.

  • YouTube content is played only through embedded playback
  • The App does not download, extract, or convert YouTube videos or audio
  • Users are responsible for ensuring that they have the necessary rights to any files they import or URLs they enter

If you have a copyright, trademark, or other rights-related claim, or would like to request removal of content, please contact us using the contact information above.

6. Frequently Noted Topics

6.1 Where Data Is Stored

  • On the Free plan, content and logs are primarily stored on the device
  • On the Pro plan, data may be synced using iCloud / CloudKit / iCloud Drive

6.2 Use of YouTube

  • The App does not provide YouTube search, recommendations, rankings, or browsing features
  • It allows users to reference specific video URLs or playlist URLs within their collection

6.3 Privacy and Terms

Please also review the separately published Privacy Policy and Terms of Use for information handling and conditions of use in the App.

7. Vaults and plans

Free includes unlimited content and biometric locking in one editable Vault. Editing multiple Vaults and iCloud sync require Pro. Locking requires a supported device with biometric authentication configured. When Pro ends, data is retained and other Vaults remain available to view and export.

8. Imports and updates

File imports copy into app storage by default. Original-file references are available in advanced settings and may need reconnecting on another device.

If content is missing after an update, do not delete the App or initialize its storage. Contact support with the error message, app version/build, and steps to reproduce. Pausing iCloud sync preserves collection storage locations. OS-managed file downloads are separate from the App's sync setting.

9. Analytics, diagnostics, and in-app feedback

Usage Analytics and Crash Diagnostics are separate optional settings, initially off, in Settings > Analytics & Diagnostics. Save Settings applies your choices; Not Now discards unsaved choices.

The in-app feedback form sends its message and related context through our relay only when you submit it. Provide a name and email address if you request a reply. Do not send secrets or unnecessary personal information. Use the shared contact form above for support outside the App.

10. Languages

The App UI supports English and Japanese.