1. Support Coverage
You can contact us about the following matters related to Feel the Count.
- How to use free tempo, the song library, and setlist playback on iPhone or Apple Watch
- Questions about BPM, REPEAT, COUNT, accents, vibration, click sounds, and metronome display
- Questions about syncing to Apple Watch, running on Watch, and the display or behavior of the Watch app
- Questions about bugs, display issues, malfunctions, purchases, and restoration
- Questions about privacy, terms of use, and feedback
2. Before Contacting Us
To help us investigate smoothly, please check the following if possible.
- The model name of the iPhone you are using and its iOS version
- If you are using Apple Watch, the Apple Watch model name and watchOS version
- The app version of Feel the Count
- The screen where the issue occurred (Free / Songs / Setlists / Settings / Watch, etc.)
- The steps to reproduce the issue and whether it can be reproduced with the same steps
- Settings related to vibration, click sounds, Apple Watch integration, purchases, or restoration
- Screenshots or screen recordings, if possible
For inquiries about purchases or restoration, please also check your App Store purchase status and the restore operation inside the app.
3. How to Contact Us
For inquiries about Feel the Count, please send them through the form below.
When contacting us, please include your device and OS, app version, the screen where the issue occurred, reproduction steps, related settings, whether you use Apple Watch, and whether you have screenshots or screen recordings.
4. Replies
After reviewing your inquiry, we usually aim to reply within a few business days. However, depending on the content of your inquiry and how busy support is, it may take longer to reply.
5. Updates and Known Issues
Please check the official Feel the Count page for updates and announcements about Feel the Count.
